We are finally arriving at the end of the road (list) for pending orders/corrections/replacements/refunds-general and SOC, etc for our customers who have still been waiting. All of this will be finished up by the end of this weekend, and I will make my final announcement on Monday morning to request if you did not receive a tracking or your requested refund to please message at that time. Please give me until Monday morning to complete the last batch before messaging though.
I appreciate everyone's feedback regarding this matter, and I am very thankful that customers provided feedback either bad/good and allowed me the extra time to get all caught up on past orders that needed to be corrected/fulfilled that were missed along the way. We want to make sure that this doesn't happen again going forward. We don't want our customers waiting months and months for corrections to happen because there is too much going on at once for me. This was 100% my fault, and I cant apologize enough to everyone for taking on too much at once at times and it fell back onto all of you. Closing down the website for several weeks to get all my ducks in a row has been the best decision for the business.
To avoid this going forward all orders for each specific preorder will be closed out completely before moving forward onto the next and everything will be triple checked by at least 2 team members so nothing slips through the cracks. If a customer contacts us regarding an order they did not receive, it automatically becomes priority above all else for any past orders but by making sure that all orders are closed out, and triple checked we hope to avoid this going forward all together.