FAQ

.How long will it take to receive my order?.

-Mama Koala Preorders take on average 3-4 months to arrive after the order is submitted on the 6th of every month. Delays with our manufacturer, and shipping delays may occur. 

-Farmhouse Fluff Customs preorders take on average 2-3 months to arrive after the order is placed with our manufacturer. Delays with our manufacturer, and shipping delays may occur. 

-In stock items will ship anywhere between same day, to up to 5 business days depending. We try our best to get everything shipped out within a timely manner.

-Preorder inserts take on average 3 weeks, but times may vary due to current shipping restrictions.

-Handmade items will ship within 2-3 weeks after the order is placed. 

 

.How long will shipping take?.

- Our packages ship via USPS and UPS depending on the weight. On average it takes 3-5 business days to arrive anywhere in the United States. Longer shipping delays are out of our control. International customers may experience 2+ weeks shipping time. 

 

.Do you accept refunds/returns/exchanges?.

Please view our Policy section of the website for full details regarding these.


.How do I wash/dry  my products I purchase from your store?.

Please visit our Care section of our website for full details regarding on how you care for your products you purchase from our company. 

 

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